How to trigger a chat message to visitor in tawk to? [STEP BY STEP]☑️

Today in this tutorial you will learn how to create and manage triggers in tawk to. Triggers are used to create proactive chat engagement. A basic trigger will automatically open a chat window after a pre-determined amount of time and pose a question to the visitor, such as “Hello, how may I help you today?”

You can also watch this short video tutorial on “How to trigger a chat message to visitor in tawk to”

Follow these Steps to Setup and Use Triggers in Tawk.to:

Step::1 Login to your Tawk.to dashboard and go to Admin at the sidebar of the Dashboard.

Step::2 Choose the Property you wish to Manage Triggers for if you have multiple sites and pages.

Step::3 Click on Triggers under Property Settings.

Step::4 To Add a New Trigger click the Green Add Trigger button.

Step::5 Set parameters depending on the trigger type:

Chat Rescuer This trigger is used to auto-respond to messages if agents don’t respond in time. Delay message 1 minute to 1 hour.

Page Notification This trigger is used to send a notification to a visitor if they have been on a particular page for X amount of time.

Advanced Notification Choose from a variety of variables to define the trigger behavior.

In this page you need to enter Trigger Name, set the delay time, visitor’s page URL & the Trigger message.

Note: You may also upload a photo or select an avatar for the trigger message that would be visible to your customer.

Step::6 Click on Save to finish.

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